TRÉVI CHÂTEAUGUAY PRIVACY NOTICE
Trévi Châteauguay is committed to ensuring your privacy is protected.
Trévi Châteauguay is committed to ensuring your privacy is protected.
Thank you for visiting the TRÉVI CHÂTEAUGUAY website and for reviewing its privacy policy (hereinafter the Policy).
By browsing our website or by using our systems or services, you acknowledge that you have read and understood this Policy and consent to your data and personal information being processed in accordance with it, where applicable.
This privacy policy is composed of the following elements:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect such information in accordance with applicable laws.
To ensure this protection, TRÉVI CHÂTEAUGUAY undertakes to collect, process, and share information that can identify an individual only when that individual has consented, unless permitted or required by law, in which case your consent will not be necessary.
The purpose of the Policy is to inform users of the reasons why and the manner in which TRÉVI CHÂTEAUGUAY, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in clear language to ensure informed consent from users.
For the purposes of this Policy, “personal information” means any information about an identifiable person or information that makes it possible to identify a person. To the extent possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies a person.
The personal information that is collected and used is done so in particular for the following purposes:
We use personal information only for the purposes for which it was collected.
We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the person or by their authorized representative.
We favor obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may reasonably be inferred from a person’s action or inaction. For example, providing a name and address to receive a publication or providing a name and a telephone number to receive a response to a question is considered implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we take into account the sensitivity of the personal information in question, the purposes for which it is collected, and the reasonable expectations of a person placed in a similar situation.
When you access this service, your computer and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with the computer equipment you are using. The data exchanged are as follows:
Most of the information automatically transmitted between computers does not make it possible to know your identity. It is collected only due to technological requirements inherent to browsing the Internet. We retain this data for statistical purposes. It is used to count the number of visits and to identify the most visited pages, the technology used by visitors, the addresses of referring sites, and the visitors’ country of origin.
Use of cookies
Cookies are used to facilitate navigation within the pages of this service. These cookies do not make it possible to collect personal information about you. You can set your browser at any time to block cookie files. However, this action may deprive you of certain features offered on the site.
Use of Google Analytics
We use Google Analytics on this site, a web audience measurement tool that uses cookies. Google Analytics collects information that is not personal in nature but rather statistical data in aggregated form, in order to analyze how visitors use the website.
The information collected concerns your browsing on this site and is stored on servers located in the United States, among other places. Google may disclose this information to third parties if there is a legal obligation or when such third parties process the data on its behalf.
Information collected by the tool includes, for example, the pages you view, the date, time, duration, and frequency of your visits, as well as the links on which you click. The type of operating system of your computer and its language, the name of your Internet service provider, and your geographical location (the region) are also part of the information collected. Your IP address is also collected, but it is anonymized (truncated) to ensure the confidentiality of information about you. The anonymization of an IP address prevents an Internet user’s identity from being known by means of it.
Google uses the information collected only to produce statistics and reports on browsing on this site, which allows TRÉVI CHÂTEAUGUAY to improve its electronic service delivery. Under no circumstances will Google combine the information collected on this site with any other data it maintains.
If you wish, you can prevent Google from recording information related to your browsing by installing on your computer the browser add-on for disabling Google Analytics.
Personal and confidential information
TRÉVI CHÂTEAUGUAY may also collect certain personal information about you, which may include, as the case may be, your full name, your mailing address, your email address, your telephone number that you voluntarily provide by using the website’s features, in particular when you apply for a job, when you register for an activity, for our newsletter, and when you book your visit. These features we use result in personal or confidential information about you being communicated among the various service partners (web host, web developer, marketing agency, etc.). These partners will ensure the confidentiality of such information in accordance with applicable laws.
By using this service, you consent to the following information being exchanged between the service and our partners:
If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.
It is not always possible, particularly in the context of a request from the State, to obtain a person’s consent to collect, use, or disclose their personal information. We undertake never to disclose this type of information other than in accordance with this Policy, unless the law requires or permits us to do so.
The information collected is in accordance with the purposes and objectives set out in this privacy policy.
Here are some reasons why we collect your personal information:
MARKETING
We send marketing communications using the data you have provided to us if you have made a purchase from us or if you have expressed a genuine interest in making a purchase, and if you have not opted out of receiving marketing communications, to the extent permitted by applicable laws.
You may ask us to stop sending you marketing communications at any time by clicking on the unsubscribe link found at the bottom of each communication sent.
If you choose to no longer receive marketing communications, we will continue to carry out our other relevant activities using your personal information, including sending messages other than marketing messages, for example, a reservation or registration confirmation.
TRÉVI CHÂTEAUGUAY may collect personal information in various forms, but will do so only by lawful means and only for the necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law. We retain personal information for a period of 2 years in accordance with the provisions of the law, namely to:
After this period, we ensure their anonymization or we destroy them in such a way as to ensure protection against unauthorized access or disclosure.
The personal information collected, as well as its sensitivity, may vary depending on the context in which interactions between you and TRÉVI CHÂTEAUGUAY occur. That is why we must first inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information likely to be collected and used, we pay particular attention to the following:
Name and contact details. First and last name, email address, mailing address, telephone number, and other similar data used to contact you.
Identity proofs. Passwords, password hints, and other similar security information used to identify you and access your account.
Demographic data. Data about you such as your age, your gender, your country, as well as your communication language.
Payment data. Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the related security code.
Subscription data. Information about your subscriptions related to events, as well as newsletters and newsletter subscriptions that will be sent to you.
Images and sounds. Audiovisual data to ensure the safety of our users, particularly at locations where events for which we are organizers or hosts take place.
Interactions. Data relating to your use of the websites, platforms, and tools created. This is data you provide in order to use the products. In other cases, such as error reports, it is data that we generate.
Other examples of interaction data we collect include:
Providing our products and services. We use data to operate our products and services, as well as to provide you with rich and interactive experiences. All personal information and other data are stored on servers in Canada with high-security safeguards, protected against non-compliant uses and access by unauthorized persons. We strive to maintain the necessary physical, administrative, and technical security measures at our offices and at information storage centers. Personal information is made available only to individuals (employees or agents) who must have access to such information to carry out their responsibilities.
We deploy reasonable means to protect your personal information transmitted when you use the website. More specifically, we use technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, both inside and outside our organization.
However, no security mechanism is perfect, and you should be aware that there is always a certain risk of a security breach. TRÉVI CHÂTEAUGUAY disclaims any liability with regard to the fact that such information about you could be disclosed, except in the event of negligence on our part.
All data, including personal information, collected as part of your use of the website, are stored on servers located in Canada. However, such data may be processed by third-party service providers with TRÉVI CHÂTEAUGUAY located outside Canada in order to enable them to carry out mandates on our behalf. In the latter case, we take reasonable steps to ensure that such third parties are bound by appropriate safeguards.
For example, CONTESTS, SOLICITATION
Product and/or service improvement. We use data to improve our products, notably by adding new features or capabilities (Error report at the time of purchasing a ticket, or when viewing an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.
Product and/or service development. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand our customers’ needs.
Customer support. We use data to diagnose and resolve issues related to products and/or services, restore access to your personal account, provide other support and assistance services.
Contributing to security and problem resolution. We use data to help secure and resolve issues with our products and services. This includes using data to ensure the security of services offered to our clients, detecting malware and malicious activities, resolving performance and compatibility issues to help clients get the most out of their experience, and informing them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use data to protect the security of our products and clients. Our security features may prevent the operation of malicious software and inform users of the detection of malware on their device or may involve video surveillance to ensure public safety during events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether to receive promotional communications from TRÉVI CHÂTEAUGUAY by email, SMS, postal mail, and telephone. For more information on managing your contact details, email subscriptions, and promotional communications, see the section Methods of access and control of your personal information in this Policy.
Relevant offers. TRÉVI CHÂTEAUGUAY uses data to provide you with relevant and important information about the products and services offered. We analyze data from different sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests regarding shows and offer you new activities likely to please you.
Advertising. TRÉVI CHÂTEAUGUAY uses data collected through its interactions with you, some of our products, and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.
Business transactions. We use data to process your transactions with us. For example, we process payment information to provide clients with subscriptions to products and use contact details to provide products purchased in our stores/online ticket offices.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and to create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and ensure the prevention of activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use the age of our clients to ensure we meet our obligations regarding the protection of children’s privacy or to ensure that the client meets the recommended audience age. We also process contact details and identifiers to help clients exercise their data protection rights.
Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
TRÉVI CHÂTEAUGUAY places the highest importance on the security of your personal information and undertakes to process it in accordance with industry norms and standards, solely for the purposes for which it is collected as described in this Policy or in a specific notice to that effect. Nevertheless, the absolute safeguarding of such information is impossible given the security limitations inherent to transmission over the Internet. Information transmitted to us is therefore ultimately at the user’s own risk.
Service providers
We may use external companies and third parties to administer and provide services on our behalf, for example to ensure the processing and storage of data, to analyze the quality of customer service, to track and manage reservations and applications and recruitment, to provide marketing services, etc.
In such cases, we take the necessary measures to ensure that these third parties have access only to the information necessary to carry out the agreed services, that they process your information solely for the purposes we have determined, and that they have in place personal information protection measures that comply with applicable laws and make it possible to respect the same conditions and the same level of protection as those set out in this Policy.
Third-party applications and software
We use applications or software, for example, for activity registration, for newsletter sign-up, or for reservations. The information collected by the external developer (where applicable) depends on the features and functions offered by the application or software. In some cases, the developer receives no personal data. In other cases, the developer receives personal data solely to provide its services.
Hyperlinks and third parties
The website may contain sharing or publishing options or links to third-party websites or platforms. By using or activating these links or features, you leave our website and your browsing becomes subject to the terms of use and the privacy policy of those third parties.
We have no control over these third-party platforms, and the fact that these platforms are listed on the website in no way engages our responsibility.
TRÉVI CHÂTEAUGUAY ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you may make a request using the contact details provided at the end of this Policy.
To the extent of our means, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances in which we cannot give you access to your personal information. In particular, when access may lead to the disclosure of another person’s personal information and that person refuses to consent to its disclosure, or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.
We may disclose information about you to the government, to law enforcement, or to private parties in accordance with the law, and disclose and use such information when we deem it necessary and appropriate to:
We do not share your personal information with companies, organizations, or people outside TRÉVI CHÂTEAUGUAY, except for our authorized suppliers and partners who need to have access to the information for the purposes listed in this Policy and within its limits, as well as in the following cases:
TRÉVI CHÂTEAUGUAY undertakes not to sell or rent your personal information to any third party.
We do not share your personal information with companies, organizations, or people outside TRÉVI CHÂTEAUGUAY, except for our authorized suppliers and partners who need to have access to the information for the purposes listed in this Policy and within its limits, as well as in the following cases:
TRÉVI CHÂTEAUGUAY undertakes not to sell or rent your personal information to any third party.
TRÉVI CHÂTEAUGUAY may sell or transfer part or all of the business or its assets, including your personal information, in connection with a business transaction (or a potential business transaction) such as a merger, consolidation, acquisition, reorganization, or sale of assets in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to comply with this Policy.
TRÉVI CHÂTEAUGUAY may use cookies, web beacons, pixels, log files, or other technologies to collect certain personal information relating to visitors to our websites, as well as to recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and make it possible to uniquely identify the current connection. Such data may include information such as your Internet (IP) address, the type of browser, the browser version, the pages of our site that you view, the time and date of your visit, the consultation time, and any other statistics.
The cookies used serve in particular to retrieve the search history as well as carts (e.g., ticket purchases) linked to the session, to facilitate the user’s online browsing experience. It is important to know that enabling the cookie option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser to inform you of the presence of cookies, thus allowing you to accept or refuse them.
Please note that our website may contain links or references to third-party websites. This Policy ceases to apply once you leave our website, and TRÉVI CHÂTEAUGUAY is not responsible for the collection or processing of personal information by those third parties or via those external sources. You can choose not to provide us with your personal information. If you decide not to provide the requested information, it may be, in certain cases, that you can no longer use certain features of the website and consequently we may not be able to provide you with products or services. For example, we may not be able to process your reservation.
Consult, modify, or delete your information
You can contact us directly to request to consult, modify, or delete the information we hold about you.
TRÉVI CHÂTEAUGUAY keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our products and services. During the retention period, TRÉVI CHÂTEAUGUAY takes physical and technical measures to ensure the security of data containing personal information.
The main places where personal information is stored are the cities in which TRÉVI CHÂTEAUGUAY has offices or facilities and servers containing the data collected by TRÉVI CHÂTEAUGUAY.
Personal information may be stored outside the country in which you live if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and government authorities and law enforcement authorities of those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.
We reserve the right to modify this Policy at any time. In the event of an update to this Policy, the date will be changed and the up-to-date version will be published on our website.
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy shall not be applied without your explicit consent. We always indicate the date on which the last changes were made and allow you to access archived versions for review. If the changes are significant, we post a prominent notice on our website (including, for certain services, by means of an email notification).
Person in charge of compliance: Mario Poupart
For any questions, to provide comments, or to submit a complaint about this Policy, you can contact the person responsible for ensuring compliance with this Privacy Policy:
MARIO POUPART
TRÉVI CHÂTEAUGUAY
115, BOULEVARD ST-JEAN-BAPTISTE, CHÂTEAUGUAY (QUÉBEC) J6K 3B1
Téléphone : 450-698-2210
Télécopieur : 450-698-2426
Courriel : M.POUPART@TREVICHATEAUGUAY.COM
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